Licence Agreement and Terms of Use Privacy Policy Refund and Cancellation Policy Third-Party Notices
Privacy Policy
Version 1.1 — 5 November 2026. (1.1 adds the trial download form.)
S-Algol Consulting and Software Inc. ("S-AlgoL", "we") respects your privacy and handles personal information under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This policy explains what we collect through our software, our website and our support service.
What we collect
When you activate or use the software (licensing)
- the name, e-mail address and company you enter when you start a trial or activate;
- your licence key, product and version;
- the computer name and a computer identifier derived from the computer's hardware, used to lock the licence to one computer;
- activation, validation and release dates, and the IP address the request came from.
The software does not send your project files, inputs or design results to us.
When you buy
Payments are processed by Stripe. We do not see or store your full card number. We receive your name, e-mail, billing address, the product, amounts and taxes.
When you contact support
We receive your messages, the attachments you send, and your name and e-mail address.
When you request a trial download
To send you the download link we ask for your name, e-mail address and country, and optionally your company. We record these together with the date and time, the product, whether you ticked "Send me occasional product news", and a coded form of your IP address (used only to stop abuse of the form).
When you visit the website or download
Our web host and our download service (Cloudflare) keep standard server logs, such as IP address, pages requested, time and browser type. The website uses no advertising or analytics cookies.
Why we use it
- to issue, validate and move licences, and to prevent licence misuse;
- to process orders, issue receipts and meet tax and accounting obligations;
- to answer support requests;
- to send you the trial download link you asked for, and to know who is evaluating our software;
- to tell you about updates, expiry and important changes to the software you use. You can opt out of product news at any time. We send product news to trial requesters only if they ticked the box on the form.
We do not sell or rent personal information.
Service providers
We use the following providers to run our business:
| Provider | Purpose |
|---|---|
| Soraco (Quick License Manager), on our hosting provider's servers | licence server |
| Stripe | payments |
| Zoho Desk | support tickets |
| Google Workspace | |
| Cloudflare | downloads |
| our web host | website |
They process information for us under their own security and privacy terms. Some of them store information outside Canada, including in the United States, where it may be subject to local laws.
How long we keep it
We keep licence and order records while your licence is active and afterwards for as long as Canadian tax and accounting law requires (generally six years). We keep support messages for up to three years after the ticket is closed. We keep trial download requests for up to two years, or until you ask us to delete them.
Your rights
You may ask to see, correct or delete the personal information we hold about you, or ask questions about this policy, at support@S-AlgoL.com. If you are not satisfied with our answer, you may contact the Office of the Privacy Commissioner of Canada.
Changes
We will post changes to this policy on this page with a new version date.