Support & licence FAQ
Write to our support team — every message becomes a ticket; we reply within two business days (Toronto time).
support@S-AlgoL.com Open mail app
Please include the product and version (Help > About) and, for licence questions, the details from Help > Licence > Status (the licence key is shown masked).
How does the trial work?
Install the product and start it. Choose Start trial and enter your name and e-mail. The trial is fully functional for 30 days, one trial per computer, and needs no card.
I bought a licence. How do I activate it?
Your licence key arrives by e-mail a few minutes after purchase. In the program open Help > Licence > Activate and enter the key. The same installer serves trial and purchase, so there is nothing to reinstall.
Can I move my licence to a new computer?
Yes, once in any 12-month period. On the old computer choose Help > Licence > Move licence to another PC, then activate the same key on the new computer.
My old computer died and I could not move the licence.
Write to support with your order e-mail and the name of the old computer. We will release the licence so you can activate it on the new one.
Does the program need the internet?
For activation, and for a short licence check from time to time. Your project files and results are never sent to us. See the privacy policy.
Windows shows "Windows protected your PC" when I run the installer.
Our code-signing certificate is being issued. Until then click More info, then Run anyway. You can confirm the file is ours with the SHA-256 value shown with the download.
Refunds and cancelling renewal
See the refund and cancellation policy.